IT Support & Maintenance

As issues inevitably arise with your IT systems, does your IT support offer reliability?

Are your IT support issues dealt with quickly, efficiently, and in a friendly personable manner by experienced, knowledgeable staff?

Do you consider how much money your business might be losing through IT downtime or support response times?

In today's business environment, IT system downtime is business downtime, which means lost productivity, lost revenue, and lost opportunities.

We pride ourselves on our ability to provide expert support and advice in simple jargon-free terms. We do this quickly and efficiently for many of our clients across the UK. We can resolve most problems remotely, meaning you can resume work within minutes. Where an on-site visit is required we can usually be on-site within an hour of the call being placed.

We are not a call-centre - you can contact us to speak to a highly qualified systems administrator directly. This reinforces our commitment to service and speed.

Projects

We also have broad experience delivering new IT projects for our client base. Some of the projects we have delivered include:-

  • Complete migrations from legacy systems to Microsoft products covering multiple locations with minimal downtime.
  • Network refresh. End-to-end designing, planning, procuring and installation. Seamlessly migrating data, users and peripherals to new system.
  • Tele-working solutions for companies where the management wants to work from home, to those clients who have many field based representatives.
  • High availability and Disaster Recovery solutions. Using real-time replication, load-balancing, redundancy, clustering technologies or storage networking to meet the clients needs.
  • Clients wishing to relocate their data systems offsite to our high availability data centre.
  • Office relocation where clients have moved to new premises which require new infrastructure. We liaise with broadband and telephony providers to ensure a smooth transition.
  • Consultation where clients are unhappy with their current IT providers and require an infrastructure, system and value for money audit.

IT Support Packages

Our service is extremely cost effective and for a fixed monthly payment, your business and its staff can contact us as many times as you like. This way there are no hidden surprises or call-out fees.

Example of prices

Per Server £59.00 per month
Per PC/Laptop £19.00 per month
Per Router/Network £19.00 per month
Per Shared Printer £9.00 per month

We appreciate that some customers may not have the need for a monthly contract. We also offer our services on an ad-hoc basis.

To find out just how cost-effective we are, contact us to arrange a free no-obligation site visit.